Services

Ten services. One accountable partner.

From day-to-day managed IT to vCISO retainers, from procurement to compliance programs — everything regulated Bay Area SMBs need to run modern, secure operations.

How we're built

Four lanes of work. Use one. Or use them together.

NorthFlow Tech isn't a pure MSP — we're broader by design. Recurring managed services, transparent VAR procurement, strategic advisory retainers, and one-time project work. Most clients use two or three lanes at the same time.

01 — Recurring Managed Services

Managed IT Services

24/7 monitoring, helpdesk, patching, Microsoft 365 administration, IT documentation, monthly reporting. Three tiers — Essential, Secure, Elite — per user / per month.

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Cybersecurity Services

Managed EDR with 24/7 SOC, email security, MFA, identity threat detection, DNS filtering, security awareness training, dark web monitoring, quarterly security reviews.

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Help Desk & 24/7 IT Support

Real engineers, fast response — backed by a North American support team. Business-hours coverage, 24/7 after-hours on Elite, named technicians, response SLAs you can quote.

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Backup & Disaster Recovery

Daily automated backup with monthly restore testing. On-premise BCDR appliance on Elite. M365 tenant backup. Ransomware recovery. Annual DR simulations.

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Cloud & Microsoft 365

M365 administration and migrations, SharePoint architecture, tenant-to-tenant migrations, license optimization, Copilot deployment, M365 tenant backup.

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02 — Strategic Advisory & Compliance

IT Consulting & Strategy

Fractional vCISO and vCIO retainers, security risk assessments, 3-year technology roadmaps, AI strategy. Sold standalone or alongside managed services.

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Compliance Services

HIPAA, CCPA, SOC 2, PCI-DSS, ABA technology competence. Written policies and evidence packages aligned to common auditor and insurer requirements.

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AI Training & Productivity

Microsoft Copilot Quick-Start Workshop, 4-week AI Enablement Program, department-specific AI training, AI Governance Policy for regulated work.

Explore AI Services

03 — VAR & Transition

VAR & Procurement

Hardware, software licensing, cybersecurity tools, network gear, cloud services. One accountable partner instead of vendor sprawl.

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Switching MSPs

A productized 30-day transition. Documentation discovery, password resets, knowledge transfer, infrastructure inventory, and a written Day 30 Security Review.

Explore the Transition

Ready to talk?

Modern IT for businesses that take their technology seriously.

Schedule a 30-minute call. We'll walk through your current environment, identify gaps, and show you exactly how we can help.

Schedule a Consultation →