Review our service matrix to see how our solutions can support your team
Structured service packages built to match your operational scale
We offer structured service tiers designed to support organizations as their technology needs evolve. Pricing and scope can vary based on the number of users, selected service plan, technology environment, security requirements, and additional services or projects. Reach out to our team today for a detailed breakdown.
- Core beliefs
Flexible IT support built around your business
NorthFlow Tech offers flexible engagement options based on your needs.
| Option | Pricing | Best for |
|---|---|---|
| Managed IT | Per user, per month | Businesses that want ongoing support, cybersecurity, monitoring, maintenance, cloud administration, documentation, and technology management |
| On-Demand IT Support | Hourly | Businesses that need IT help without a managed services agreement |
| Projects & Professional Services | Fixed-fee, hourly, or retainer | IT consulting and digital transformation, cloud migrations, AI and automation initiatives, cybersecurity projects, infrastructure/network upgrades, deployments, office moves, assessments, and other defined technology engagements |
Pricing and agreement terms vary by service, scope, and environment. One-time onboarding or project fees may apply.
Essential
Foundation IT Management
- Endpoint monitoring and alerting
- Remote IT support (business hours)
- Microsoft 365 & Google Workspace
- Patch management
- Endpoint protection
- Network monitoring
- IT asset inventory and documentation
- Reporting
- Routine user onboarding/ offboarding
Secure
Cybersecurity-Enhanced
- Everything under Essential tier
- Managed EDR with 24/7 SOC monitoring and alerting (ThreatDown)
- Email security and anti-phishing
- Multifactor authentication and conditional access
- DNS filtering and web protection
- Managed backup and recovery with scheduled restore testing
- Security awareness training
- Dark web monitoring and identity threat detection
- Quarterly security reviews
- Cybersecurity readiness guidance and documentation
- Priority support (business hours)
Elite
Advanced Security, Continuity & Strategic Support
- Everything under Secure tier
- Advanced EDR with autonomous response
- Advanced email security
- Privileged access management
- Business continuity and disaster recovery appliance
- 24/7 and after-hours help desk
- Security and technical documentation to support applicable compliance efforts
- Quarterly business reviews
- Annual technology roadmap reviews
- Additional services
Additional technology services to support your business
Beyond managed IT, NorthFlow offers consulting, procurement, and AI services that can be engaged separately or combined with ongoing technology support
IT consulting & digital transformation
Align technology with your business goals through strategic consulting, digital transformation, cloud and cybersecurity strategy, AI adoption, business and security operations, technology modernization, and fractional vCIO/vCISO leadership.
Technology procurement & VAR services
Simplify technology purchasing with guidance on hardware, software, licensing, solution selection, procurement, and deployment through trusted technology partnerships.
AI training & workplace productivity
Enable your team to use AI confidently, responsibly, and productively through hands-on workshops built around the work they do every day.
Bring Your IT, Security & Technology Strategy Together
NorthFlow brings IT support, cybersecurity, documentation, cloud services, consulting, and technology planning together through a flexible service model. Whether you need ongoing managed IT, help with a defined project, or strategic guidance, we can help identify the right approach for your organization.